Shipping policy
From our fulfillment partner to your door, here is how your order travels—and where to find help along the way.
Where we ship
We currently serve United States destinations accepted at checkout. Shipping availability and rates depend on the address you enter. If checkout does not offer a shipping method for your address, we cannot accept that destination yet. International delivery is not currently offered.
Orders ship from our fulfillment partner in China.
Processing and transit are separate
Processing is the time needed to prepare your order before carrier handoff. Transit starts after handoff. The supplier has provided the following figures for this product:
| Stage | Supplier's reported range | Coverage of reported orders |
|---|---|---|
| Processing | 1–4 days | 58% of orders |
| Delivery/transit | 4–7 days | 62% of orders |
These figures describe part of the supplier's reported orders; they are not a guaranteed delivery window for every order. The listing does not state whether these are calendar or business days, or provide a complete date and destination breakdown. We therefore do not combine them into a universal delivery promise. The delivery estimate shown for your selected shipping service, if available at checkout, is the relevant estimate for your order.
Shipping charges and tracking
Shipping charges and applicable taxes are shown at checkout before you pay. The total depends on your destination, selected service, and order contents. A duo contains two devices and can have a different shipping charge from a single device.
We send your shipment confirmation to the email address on your order. When the carrier supplies a tracking number, it is included in that message. A label can be created before the carrier's first scan, so tracking does not always update immediately.
Address changes and cancellations
Check your address carefully before payment. If you need to correct an address or cancel, contact us as soon as possible with your order number. We will make the change or cancel when the shipment can still be stopped. Once the parcel is with the carrier, changes may not be possible. This does not limit your rights when an order is delayed or cannot be fulfilled.
Delayed, missing, or damaged orders
If we cannot ship within the time stated for your order, we will contact you with an updated shipment date where available and the choice to wait or cancel for a prompt refund. We will not extend a shipment deadline without the consent required by applicable law. If we cannot fulfill the order, we cancel it and refund the amount paid for the unshipped items and their associated shipping charges.
If tracking stops updating or says delivered and you cannot locate the package, email Getvigorfit@gmail.com or contact us. Check the delivery address, household members, and any safe delivery location while we investigate with the carrier. A delivery scan alone does not prevent you from reporting a genuine delivery issue. We review the shipment and arrange an appropriate replacement or refund when the order is confirmed lost or was not delivered as agreed.
For a damaged or incorrect item, contact us with your order number and a short description. Photos of the item and packaging help us resolve the issue. See our returns and refunds policy for the next steps.