Privacy policy

Your information should be easy to understand. This policy explains how GetVigorFit handles personal information when you visit our store, make a purchase, or contact us.

Who we are

Our business is GetVigorFit. For privacy questions or requests, email:Getvigorfit@gmail.com or use our contact page.

Information we collect

• Orders and delivery: your name, email address, shipping and billing addresses, phone number when provided, products ordered, and order history.
• Payments: the information required by the payment method you choose. Our payment providers process your payment details; our support team does not need your full card number or security code.
• Customer support: information you send us, including order references, messages, and any photos you choose to provide to resolve a product issue.
• Reviews: the display name, rating, review title and text, email address, optional order reference, and publication permission you submit. We use your email and any order reference to follow up about the review; they are not published. When you give permission, your chosen display name, rating, title, and review text can be published after moderation for spam and private information. Submitting a review does not sign you up for marketing.
• Store activity: information such as your IP address, browser, device, pages visited, and cart activity, collected through Shopify and technologies needed to operate and protect the store.
• Marketing preferences: whether you opted in to receive our emails and your unsubscribe preferences.

Please do not send payment card details, passwords, or sensitive health information through our contact form.

How we use it

We use information to process orders and payments, arrange delivery, provide tracking and support, manage returns and refunds, receive and moderate reviews, prevent fraud, maintain our store, and meet recordkeeping and other legal obligations. We send promotional email only when you have chosen to receive it. You can unsubscribe using the link in a marketing email; order and service messages continue when needed for your purchase.

Who receives information

We share information with providers that help us run the business: Shopify for our storefront and checkout, payment processors, our fulfillment supplier and carriers, and service providers supporting customer communications and business records. For example, our fulfillment supplier needs your name, delivery address, ordered items, and relevant delivery contact information to send your order. Fulfillment can involve processing in China and other countries where our providers operate.

We also disclose information when reasonably necessary to meet a legal obligation, respond to lawful requests, protect people or the store against fraud and misuse, or complete a business transfer with appropriate safeguards.

Shopify also processes information under its own Consumer Privacy Policy. You can use Shopify's privacy portal for requests relating to Shopify's own processing.

Cookies and your choices

Our store uses cookies and similar technologies for functions such as your cart, checkout, security, and remembering preferences. This theme does not add independent advertising pixels or third-party analytics scripts. Shopify and any connected services have their own data practices, described in the notices and settings applicable to those services.

Where a cookie preference or data-sharing control is available on the store, you can use it to manage the choices it describes. You can also control cookies through your browser; blocking necessary cookies can stop parts of checkout or the cart from working.

Keeping information safe and deciding how long to retain it

We restrict access to people and providers who need information for the purposes above and use reasonable safeguards for the information under our control. No website or transmission method can promise absolute security.

We keep information for as long as needed to fulfill orders, provide support, handle disputes, maintain required business and tax records, and meet legal obligations. The retention period depends on the information and the reason we hold it; we remove or de-identify information when it is no longer needed.

Your privacy requests

Depending on the law that applies to you, you may have rights to access, correct, delete, or receive a copy of your information, restrict certain uses, withdraw consent, or appeal a decision about a request. Contact us with the request and the email associated with your order. We may need to verify your identity before responding. We do not treat you unfairly for exercising applicable privacy rights.

Some records may need to be kept to complete a transaction or satisfy legal requirements. We will explain any applicable exception when responding. You may also contact the relevant privacy regulator if you have an unresolved concern.

Children and changes to this policy

Our store is intended for adults placing purchases. We do not knowingly collect information from children under 13. If you believe a child has supplied information to us, contact us so we can review and remove it where appropriate.

We update this page when our practices change and revise the date above. When required, we provide an additional notice or request consent before applying a material change.