Refund policy

You have 30 days from delivery to request a return. Here is what qualifies, how to start, and what happens to your refund.

Your 30-day return window

Contact us within 30 calendar days of the delivery date to request a return. Include your order number, the email used at checkout, and the item or items you want to return. Sharing a reason is helpful, but is not required for an eligible change-of-mind return.

You may open and gently try the device. It must be returned clean, complete with the supplied accessories, and without damage caused by misuse, modification, or neglect. Use the original packaging when available, or secure protective packaging. These condition requirements do not remove your rights if an item arrived faulty, damaged, or different from what you ordered.

How to return an item

1. Email Getvigorfit@gmail.com or use our contact page within the 30-day window.
2. We review the request and send return instructions and the correct return address.
3. Send the item within 14 calendar days of receiving those instructions and keep your shipping receipt and tracking details.

Please contact us before mailing anything. The address on the shipping label or supplier parcel is not necessarily our return address. Do not send a damaged battery or device until we have provided suitable handling and return instructions.

Return shipping and fees

For a change-of-mind return, you pay the return shipping cost. Original shipping charges are not refunded, unless required by law. We do not charge a restocking fee.

If your item arrives faulty, damaged, or incorrect, we cover the necessary return shipping or arrange another resolution at no extra cost. Contact us with the order number and a description of the problem; photographs help us assess what happened. We will offer an appropriate replacement or refund. Prompt reporting helps, but it does not shorten any rights you have under applicable law.

Refunds

We inspect the returned item and initiate an approved refund to your original payment method within 5 business days of receiving it. We email you when the refund is issued. Your bank or payment provider can take additional time to show the credit. If a return does not meet these terms, we explain the reason and contact you before taking any further action.

The refund is based on the amount actually paid, including any discount applied, and the applicable tax on the refunded amount. Shipping is handled as described above. A payment receipt or order confirmation can be used as proof of purchase.

Returning a duo or requesting a different color

A complete duo return receives the eligible amount paid for the duo. If you return only one device from a duo, the product refund is half the duo price you actually paid, rounded to the nearest cent; any later refund for the remaining device is limited to the balance. We do not reprice the device you keep as a full-price single. Return shipping and condition requirements apply to each returned device.

For a different color, request a return and place a new order for the color you want. A replacement order is subject to availability and the price displayed when that order is placed. We do not guarantee an exchange color before a replacement is confirmed.

Your other rights

This 30-day policy is an additional store policy. It does not exclude or limit any return, refund, warranty, or other consumer rights that cannot lawfully be excluded. The rules for an unshipped or delayed order are explained in our shipping policy.