Your GetVigorFit order: delivery, tracking and getting help

Once you have chosen your color and set, a few simple checks can make the rest of your order easier to follow. Keep the order confirmation, check your delivery details and use the tracking link associated with your shipment.

This guide explains where to look and what to send if you need help. The shipping policy and return policy contain the full terms.

Check the details before paying

Make sure the shopping bag shows the correct color and quantity. A Duo is one set containing two massagers; check both color choices. If you entered a discount code, review the final total before submitting the order.

Check the street address, apartment or unit number, ZIP code and email address carefully. The email address is where order information can reach you. If you notice an error after ordering, contact support promptly; an address change or cancellation may not be possible once fulfillment has progressed.

Understand the delivery estimate

GetVigorFit offers free standard shipping for supported US orders, including Singles and Duos, with no minimum order value. The current estimate is 5–10 days total from placing the order. That estimate includes processing and transit; it does not mean another 5–10 days are added after dispatch.

Orders ship from China. The estimate is not a guaranteed arrival date. Processing, carrier conditions and other delays can affect individual orders. If you need an item for a particular day, allow for that uncertainty rather than relying on a last-minute delivery.

Use the tracking information for your order

Look for the shipment notification and follow its tracking link. You can also open Track your package from the website footer. Keep your order number handy if the tracking information does not answer your question.

A tracking number being created and a carrier recording a parcel scan are different steps. If the status is unclear or the estimate has passed, contact us so we can check your specific shipment. We cannot promise a delivery date from a status message alone.

Send the details that help us help you

• Your order number and the email used for the purchase.
• A short description of the issue: tracking, address, missing item or damage.
• The tracking status you see, if relevant.
• Clear photos of an incorrect or damaged item and its packaging, when applicable.

Do not send payment-card numbers or passwords. Email Getvigorfit@gmail.com; we aim to reply within 24 hours.

Check the return terms before sending anything back

Return requests are accepted within the policy's 30-day window, subject to its conditions. Change-of-mind return postage is customer-paid. Contact support first for the correct instructions; do not assume the address on a shipping label is an approved return address.

Contact GetVigorFit if you need help finding the right information.